Support Center
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Frequently Asked Questions
Getting Started
How do I connect my bank account?
After signing up, go to the Accounts section and click "Add Account". You'll be guided through a secure connection process powered by Plaid or SimpleFin. Search for your bank, enter your credentials (we never see these), and all accounts from that institution will be linked under a single connection. You can also add manual transactions for cash or unsupported accounts.
Which banks are supported?
We support over 10,000 financial institutions in the US and Canada, including all major banks, credit unions, and credit card companies. If your bank isn't listed, contact us and we'll look into adding it.
How often do transactions sync?
Accounts sync automatically once per day. You can also manually trigger a sync anytime from the Accounts page. New transactions typically appear within a few hours of posting to your bank.
Security & Privacy
Is my financial data secure?
Yes. We use bank-level 256-bit encryption for all data. Your bank login credentials are never stored by us — they're handled securely by our connection providers, Plaid and SimpleFin, trusted services used by Venmo, Robinhood, and thousands of other financial apps.
Can TT Budget access my money?
No. We have read-only access to view your transactions and balances. We cannot move money, make payments, or perform any transactions on your behalf.
Billing & Account
How much does TT Budget cost?
TT Budget costs $1/month plus $0.50 per bank connection. A single connection covers all accounts from one institution (checking, savings, credit cards). For example, connecting Chase and Capital One = $1 + (2 × $0.50) = $2.00/month. See our pricing page for details.
How do I cancel my subscription?
You can cancel anytime from Settings → Billing. Your access continues until the end of your current billing period. We don't do refunds for partial months, but you won't be charged again after canceling.
Can I share my account with family members?
Yes! You can invite household members to join your account. They'll be able to view shared accounts and budgets. The account owner pays for all connected banks, but household members don't pay extra.
Troubleshooting
My bank connection stopped working
Sometimes bank connections need to be refreshed, especially after changing your bank password. Go to Accounts, find the affected connection, and click "Reconnect". If the issue persists, contact our support team.
Transactions are missing
Pending transactions may take 1-3 days to appear. If older transactions are missing, try reconnecting your account. We can only import transactions from the date you first connected (banks don't share older history).
A transaction is categorized incorrectly
Click on any transaction to change its category. Once you recategorize a transaction from a merchant, future transactions from that merchant will use your preferred category.